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294 Rookery Road
Common Queries and Questions
Do you charge for delivery?
Yes, we charge £9.99 for delivery. How much we charge for a particular order depends on its delivery address, its value, and the selected delivery day and time. You can view a breakdown of the final delivery charge before placing an order.
Is my money refunded if something is missing?
If you see that an item, or two, is missing after getting your parcel, make sure that you let the delivery person know. That way, the bill will get recalculated instantly, and we will assist you further if that is indeed the case, after you get in touch with our customer support team
How can I pay for my order?
You can pay for your order using your credit or debit card, including VISA, American Express, and MasterCard. However, note that we cannot accept cheque or cash.
Is updating my details possible?
Yes, you can change your details by logging into your account, and then clicking on ‘My Account’, which can be found near the top right corner of the shop page.
How do I add a new delivery address?
So long as you do not have a pre-existing order that is yet to be delivered, you can get your order delivered to an address that is different from your current address. To set a different delivery address, click on ‘My Account’, and then choose the option that lets you modify your address book.
Can I browse your website using any browser?
Yes, our website has been designed to look great in every popular browser out there. It is best if your browser is up to date. However, in case you use a browser that is somewhat outdated, there is still no reason to worry. The site works very well in most of the older internet browser versions.
I am prompted to sign in again after I am done logging in, why?
This kind of error may occur due to two different reasons. First, in case your account is shared, the chances are that both you and your partner are attempting to log into the account simultaneously. Our system allows only a single person to log in at a particular moment. Secondly, you may not have your cookie settings correctly set up. If you use Internet Explorer, you can correct your cookie settings under ’Internet Options’, by locating ‘Privacy’, and then setting it to ‘Medium’.
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